Privacy notice

Introduction
At Alsourayia Trading Company for Flooring and Furniture, we place a high priority on safeguarding your personal information. We handle the data you provide, whether through our website, various platforms, applications, showroom purchases, or after-sales services at our service centers, with the utmost confidentiality. This is in strict compliance with the Personal Data Protection System established by Royal Decree No. (M/19) dated 1443/2/9 AH, Cabinet Resolution No. (98) dated 1443/2/7 AH, and other relevant regulations within the Kingdom of Saudi Arabia, as well as the guidelines outlined in this privacy policy.

Personal data we collect
We collect some personal data for the purpose of processing it after your explicit consent in compliance with the applicable regulations. The minimum amount of personal data that achieves the purposes for which it was collected is collected, in order to provide specific services and functions.

• Collecting personal data from the device or browser: The purpose of this processing is to facilitate the use of the site by adapting it to the needs of devices or browsers, and providing the required functions for users on the site. We process some data such as: (IP address, URL address, browser information, device information).
• Collecting personal data when creating a personal account: The purpose of this processing is to create user accounts. We process some data such as: (first name, last name, email address, address, payment information, date of birth, phone number, password, Google account, Facebook account).
• Collecting personal data from the newsletter registration form: The purpose of this processing is to provide the newsletter to subscribers. We process some data such as:) first name, last name, email address, phone number.
• Collecting personal data from the site blog: We collect personal data from visitors to our website blog to improve their experience. We process some data such as: (name, email address, IP address, and other data voluntarily provided by the user through comment forms, subscriptions, and other interactions on our blog).

• Collecting personal data from stores: When purchasing from stores, we process some data for the purpose of sending electronic invoices and providing after-sales services such as warranty and delivery services. This data is such as:) First name, last name, email address, phone number, residential address.

• Collecting personal data from the service center: We may collect some personal data for the purpose of providing after-sales services, and this data is such as: (first name, last name, signature, copy of invoices, email address, phone number, password, open Google ID, national ID/residence/passport details, residential address).

Note: Beneficiaries of after-sales services are responsible for the data stored on their devices. We recommend that you back up all personal data before delivering the device, as we are not responsible for any loss, damage, or unauthorized access to data during the service process.

• Collection of personal data from the Services Application When you use the Services Application, we process some data to provide after-sales services and home visit services. This data may include: (first name, last name, signature, copy of invoices, email address, phone number, password, residential address.
• Surveillance cameras (CCTV): We use surveillance cameras (CCTV) in our stores for safety, crime detection and monitoring purposes. The footage may be used to investigate incidents, ensure the safety of employees and customers, and prevent theft or vandalism. We retain the data collected by surveillance cameras for a period of time that allows us to assist the competent authorities and protect our interests, noting that this data is stored in secure environments and access to it is limited to qualified security personnel.

Legal basis for processing personal data
When we collect your personal data, we rely on several legal justifications, including the following:
• Your explicit consent to the processing of your personal data.
• Processing to achieve the legitimate interests of the data owner, when it is not possible to contact him.
• Processing to achieve the legitimate interests of the processing party in accordance with the personal data protection law.
• Processing in compliance with another legal obligation

Cookies Policy
To enable our systems to recognize your browser or device and provide the best experience, we use cookies. For more information, please read our Cookies Notice

Sharing Personal Data
The personal data of our customers is an important part of our business. We do not sell your personal data to third parties. However, we may share your data as described below with certain trusted companies that assist us in our operations, based on contractual obligations that ensure the protection of your personal data and follow protection practices that are equal to or exceed those described in this Privacy Policy:
• External suppliers: such as shipping companies and payment services, to facilitate the provision of our services.
• Marketing and promotional offers: We may use your data to provide you with information about products and services that may be of interest to you, and to improve your experience on the Platform, such as service messages, new features, improvements, special offers, and events of interest. We may communicate with you through multiple channels, including but not limited to email, push notifications, web notifications, posts, phone, in-app messages, WhatsApp messages, and news feed cards.
• Legal advisors: in the event of a legal dispute.
• Government agencies: if required by law.

Data retention period
Unless otherwise stated in this Privacy Policy, we will only retain your personal data for as long as is necessary for the specific purpose. After that, we will delete your data based on the type and purpose of the data, unless we have a legal right or obligation to retain it for a longer period.

Security of Personal Data
We take appropriate technical and organizational measures, effective procedures and processes to ensure the highest level of information security commensurate with the risks associated with the processing, and in accordance with international best practices and standards, in order to protect the privacy and confidentiality of personal data from unauthorized access, modification, disclosure or destruction.

The safety and security of your data also depends on you, by keeping your password confidential and not sharing it with anyone. Unfortunately, the transmission of data over the Internet is not completely secure, although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our platform, any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures in place on the platform. For your personal protection, you should be careful about the data you share online.

Access and Modification of Personal Data
You can access some of your personal data through your account, examples of which are:
• Data related to recent orders.
• Personal data including (name, email, password, phone number, correspondence, and personalized advertising preferences.
• Email notification settings.

According to the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights as a data subject:
• The right to know: to know how we use your personal data as described in this Privacy Policy.
• The right to access and obtain personal data: by requesting a copy of your personal data.
• The right to correct personal data: by requesting the correction of your personal data that you consider inaccurate.
• The right to destroy personal data: by requesting the destruction of your personal data in accordance with the applicable laws in the Kingdom, unless there is a legal text specifying a specific retention period or contractual requirements.
• The right to withdraw consent to the processing of personal data: This is done by withdrawing your consent to the processing of your personal data at any time, unless there are legitimate purposes according to the applicable laws in the Kingdom that require otherwise.

Cancellation of promotional and marketing messages
For marketing communications provided through our mobile application, you will need to modify the notification settings under the general settings section of your mobile device, which allows you to control how and when you receive promotional alerts directly from the application or using our web form.

You can also opt out of receiving future marketing messages from us at any time by modifying your customer communication preferences (from your account page) or via the unsubscribe link in the email message.

Changes to the Privacy Policy
We reserve the right to modify this policy at any time, and we will post any changes on this page. If we make material changes to our privacy policy, we may notify you by other means. By using our website, you accept and agree to the contents of this policy.

How to contact us
If you have any questions about our privacy policy or how we process your personal data,
please contact us: Email: store@alsourayia.com